Delivery or shipping are available on online purchases within Australia only. Shipping fee will be applied at the online checkout. General orders incur standard flat rate based on the weight and size accumulation of products. A delivery fee of $10 will be applied to your order if you are within 5km radius of our shop in Footscray. Offer is subject to change at any time at Nathan Thai Grocery's discretion.
Melbourne Metro Area deliveries are sent via Couriers Please and will be received within 3-5 business days* of the dispatch date. You are able to track your order by entering your consignment number via https://www.aramex.com.au Please note the number will not be traceable for at least 12 hours.
Other States Area deliveries are sent via Australia Post and will be received within 3-5 business days* of the dispatch date. You are able to track your order by entering your consignment number via www.auspost.com.au/parcels-mail/track Please note the number will not be traceable for at least 12 hours.
*Due to high demand during Sale periods, your order may take up to 5 business days (after dispatch date) to arrive.
Goods will be delivered on business days only. Nathan Thai Grocery can offer deliveries on weekend or public holidays upon arrangement.
N.B. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense
For PO Box Addresses or delivery to remote areas (as determined by Toll), your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. You will be able to track your order by entering the consignment number at auspost.com.au/track
When will my order be dispatched?
Please note if you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.
If there is a stock issue with your order there may be time delays before dispatch. It is the responsibility of the customer to inform us if an order does not arrive either by emailing email@example.com or calling 03 9687 8588. Once we learn an order has not arrived we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions thereafter the couriers said delivery. If you choose to sign for your item, you will generally need to be available between 7am and 5pm to receive the delivery. If you are not in when the courier tries to deliver your order they will generally leave a card and you will need to ring the couriers directly (the number will be clearly displayed on the card) in order to arrange re-delivery. Unfortunately, we will be unable to arrange re-delivery with the couriers on your behalf.
You also have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location in your My Account area or on the checkout page. Just remember this will be your preferred delivery address so you will need to change it back if you want to send your next online order to a different location.
Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
We carefully double check all product's expiry date before dispatch. In the event of customer receiving faulty items, we can replace with the same item originally purchased (subject to stock availability) or a full refund by your email or phone call confirmation.
Nathan Thai Grocery is not responsible to cover shipping costs incurred by the customer for refunds on non-faulty items or cover the re-delivery costs for exchanges.
You can also return your items into our Footscray store and please see our returns policy for more details on how to do this.
We do not do international delivery outside of Australia.